Customer Care Panel for Taxi Customer Support

Every unresolved complaint is a customer you could lose. The UnicoTaxi Customer Care Panel gives your team one place to file, track, and resolve customer complaints through a simple ticket system within your taxi service software. Each complaint appears as open, in-progress, or closed, so nothing slips through the cracks. The panel also brings together trip ratings, trip notes, and key app settings, helping your team understand what happened on each ride and respond quickly and confidently. Integrated with your taxi booking software, the panel helps your team provide a smoother taxi customer support experience and improve taxi customer service. With customer support software built into your operations, the UnicoTaxi panel helps your team handle customer concerns more efficiently.

Passanger

Driver App

Admin

Dispatcher

Account

Sub Company

Corporate

Hotel

Manage Customer Complaints Easily

The Customer Care Panel helps the admin file and manage customer complaints quickly and efficiently through a ticket support system, making taxi customer support easier to manage. Each complaint appears as open, in-progress, or closed, so your team always knows what needs attention and what has been resolved. Alongside complaint handling, the panel brings together the settings that shape the customer experience with taxi booking software. The admin can manage site and business settings, payment modes, trip settings, legal policies, and CMS content, and can view the trip ratings and trip notes that explain what happened on each ride. Everything is managed from one place with UnicoTaxi, helping teams improve taxi customer service and keep app information accurate for riders and drivers. With customer support software organized in a single panel, your team can respond faster, fix problems at the source, and keep customers coming back.

Customer Care Panel Features

Settings

The Customer Care Panel helps teams access relevant settings and information to improve taxi customer support. With UnicoTaxi, the admin can manage website and app settings through the appropriate administrative interface.

Site Settings

Allows the admin to update site information, including the Site Name, Site Logo, Site Icon, Copyright Content, and Play Store Link, helping maintain accurate business information.

Payment Settings

The admin interface provides payment management options. The admin can add or modify payment settings through Admin Panel >> Settings >> Payment Settings to support accurate payment configuration.

Payment Modes

The payment mode settings allow the admin to enable or disable cash and Stripe card payments, helping ensure that the available payment options are configured correctly.

Trip Settings

The admin can manage trip settings such as Tax Percentage, Commission Enable, Commission Percentage, Booking ID Prefix, and Currency to maintain consistent booking configurations.

Business Settings

Admin can enable or stop the mail and SMS services. In addition, Admin can also add and edit the business information like Mail Enable, SMS Enable, if necessary.

Change Password

Password security is essential because passwords protect both personal and business information. The admin can change the password if necessary.

Legal Settings

Admin can update and remove their 'Privacy Policies and 'Terms of Service' at any time via the Admin panel, and these changes get automatically reflected on the taxi app.

CMS Settings

CMS offers a wide range of tools for managing the taxi booking app. The admin panel allows the admin to modify all CMS settings via the backend user interface.

Trip Notes

Passengers can provide additional information before pickup through Trip Notes, helping drivers understand ride-specific requirements and improving taxi customer service.

Trip Ratings

Passengers and drivers can rate their ride experience on a scale of one to five stars after each trip. These ratings help the team understand feedback and support better customer experiences through customer support software.

Service Type Content

Customer care executives can view the service types available on the platform, such as Sedan, SUV, or Bike, along with their details, so they can answer customer queries and support bookings accurately.

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